Our Shipping and Delivery Service

Our Shipping and Delivery Service

At Smily Optics, we understand that a smooth and reliable shipping and delivery process is crucial to your online shopping experience. Our shipping policy is designed to be as clear and transparent as possible, ensuring you know exactly what to expect from the moment you place your order until it arrives at your doorstep. We are committed to providing you with a fast and secure delivery service. The delivery time for your order will depend on your location.

Typically, orders within Greater Cairo are delivered within 2-4 business days. For other governorates, the delivery time may extend up to 7 business days. We also offer international shipping for our global customers. To ensure timely delivery, we have partnered with reputable shipping companies that handle our shipments with the utmost care.

Shipping Costs and Tracking

The shipping cost is calculated based on the weight and dimensions of your order, as well as the delivery destination. You can view the exact shipping rates during the checkout process before you confirm your purchase. For all our orders, we provide a free shipping option on orders above a certain value. We also offer easy order tracking so you can monitor your shipment's journey from our warehouse to your location. You will receive an email with a tracking number once your order is shipped, allowing you to track your package in real-time. Our system is integrated with our shipping partner to give you up-to-the-minute updates on your order status.

Our Commitment to You

We strive to make our shipping and delivery process as straightforward as possible. We know how important it is for you to receive your new eyewear quickly and in perfect condition. Our team works diligently to pack and dispatch every order with care.

From the moment you click "buy" to the moment the package is in your hands, we are dedicated to providing excellent service. We believe that our commitment to customer satisfaction extends beyond the purchase itself, right through to the final delivery.

Customer Support and Additional Information

If you have any questions or concerns regarding your shipment, our customer support team is always ready to help. We have a dedicated team available to assist you with any queries you may have about our shipping policy or any other aspect of your purchase. For more details about our policies or to get answers to frequently asked questions, you can visit our FAQ page.

You can also visit the official website of our shipping partner to check the status of your order directly. If you have any further inquiries about our shipping policy or need assistance with tracking your package, please feel free to contact us directly.

Returns and Exchanges Policy

We understand that sometimes a product may not be what you expected. Our goal is to make the return and exchange process as simple as our shipping and delivery. If you are not completely satisfied with your purchase, you can return or exchange the item within 14 days of receiving your order. The item must be in its original, unused condition, with all tags and packaging intact.

Please note that return shipping costs may be the responsibility of the customer unless the return is due to an error on our part, such as receiving a damaged or incorrect product.

To initiate a return, please visit our Returns Page or contact our customer support team. We are committed to a quick and easy process to ensure your satisfaction. We are constantly working to improve our shipping and delivery process to ensure you have the best possible experience. For any further assistance with your order, feel free to reach out to our team.

Order Processing and Confirmation

After you place your order with Smily Optics, our team works diligently to process it as quickly as possible. Please allow for an order processing time of 1-2 business days before your shipment is dispatched from our warehouse. This period allows us to verify your order details, perform a final quality check on your products, and carefully package your items to prevent any damage during transit. Once your order has been processed and is ready for shipping and delivery, you will receive a confirmation email.

This email will include a summary of your purchase, your unique tracking number, and a link to track your package in real-time. We understand the anticipation of receiving your new eyewear, and we are committed to keeping you informed every step of the way.

Packaging and Care

At Smily Optics, we take great pride in the quality of our products and the care we put into every shipment. All our products are packaged securely in custom-designed boxes that are both durable and eco-friendly. Each pair of glasses or sunglasses is placed in a protective case and wrapped with soft materials to ensure it arrives in pristine condition.

Our commitment to secure packaging is a key part of our shipping policy and ensures that your items are well-protected from any bumps or drops they may encounter on their journey to you. We believe that your unboxing experience should be as exceptional as the product itself.

In-store Pickup Option

For our customers located in Greater Cairo, we also offer a convenient in-store pickup option. This allows you to place your order online and pick it up at one of our specified locations at your convenience. This service is free of charge and helps you save on shipping costs. When placing your order, simply select the "In-store Pickup" option during checkout.

We will notify you via email as soon as your order is ready for collection. This is a great alternative for those who prefer not to wait for shipping and delivery or who wish to try on their new eyewear before taking it home.